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Accommodation and Service Managers (NOC # 0632)

Friday, July 3, 2009

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Main duties

Accommodation service managers perform some or all of the following duties:
  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment

  • Prepare budgets and monitor revenues and expenses

  • Participate in the development of pricing and promotional strategies

  • Negotiate with suppliers for the provision of materials and supplies

  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions

  • Recruit and supervise staff, oversee training and set work schedules

  • Resolve customer complaints.

Employment requirements

  • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.

  • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

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